Quality Assurance

  Quality Management is an essential element of all of our work. Macintosh FoodService Solutions LTD is committed to ensuring the highest possible quality for all work that we undertake.

• Macintosh FoodService Solutions LTD is committed to providing its service users and employees with the highest quality of service.
• Quality assurance is demonstrated through our engagement with all of our stakeholders. 
• To achieve this goal, we are fully committed to implementing, maintaining and continually assessing operational systems and processes. 
• Where potential quality lapses arise Macintosh FoodService Solutions LTD has appropriate procedures in place to deal with complaints in an efficient and timely manner.

Our commitment to quality is supported by individual policies and procedures that address the activities central to delivering our services including:

• Equality and Diversity
• Complaints and Operational Procedures
• Environment / Green Policy
• Health and Safety
• 
  

Responsibility for Implementation

• All staff are responsible for the implementation of the quality assurance policy.
• It is the Directors responsibility to ensure there is an annual review of the policy.
• It is the responsibility of all staff to engage positively in that review and ensure   implementation.

Focus of Quality Assurance

Radford Chancellor Ltd is committed to continuous improvement and implementing appropriate quality management systems and processes to enable us to deliver the highest practicable quality services. We will therefore:

• Work with our customers and partners to develop our services to meet their needs
• Conduct our business in a way that reflects our core values
• Create an environment that promotes continuous improvement and knowledge sharing across all stakeholders
• Ensure compliance with legal and other applicable standards
• Educate and train our people to support the delivery of high quality services
• Constantly review and improve upon our services to ensure high quality for our customers in a timely manner

Risk Management

Risk Management is integral to the process and operation of Macintosh FoodService Solutions LTD and we ensure we have a system of internal controls designed to provide assurance against material misstatement or loss. They include; variance from budgets; non-financial performance indicators and benchmarking reviews; identification and management of risks; a formal process of risk management and risk strategy. 

Macintosh FoodService Solutions LTD has a robust financial management system and procedures. The director monitors the financial performance of the company on a daily basis.

Macintosh FoodService Solutions LTD has in place robust performance and contract management procedures. We recognise the importance of monitoring and reviewing our quality management systems and through continual monitoring and planned reviews we have the opportunity to identify improvements to our service and maintain compliance with legal and ethical standards. This will effectively provide our customers with the confidence that the provision of service we provide will be delivered consistently to predetermined high standards.

Customer Feedback Policy and Procedure

Macintosh FoodService Solutions LTD is committed to providing an efficient and responsive service to our customers and stakeholders. Whilst every effort is taken to meet the high standards expected of us sometimes things can still go wrong. When this occurs we need to be informed so that every effort can be made to put things right and prevent further shortcomings in the future. One of the ways in which we are committed to this and to continuing to improve our service to you and others is by listening and responding to your complaints, compliments and comments. One way this is achieved is through our customer feedback forms.

Compliments

We hope there will be times when we exceed your expectations and you want to share the positive experience you have had with us. We are always pleased to receive your positive comments as it is useful for us to know when we have done a good job so that we can promote good practice throughout our organisation and give credit to our people where credit is due.

Complaints

We want to provide you with the best possible experience and be fully satisfied with the products and services you receive from Macintosh FoodService Solutions LTD. If you are not satisfied and have a complaint, then we want you to tell us as soon as possible.

We will:

• Acknowledge your complaint within 1 working day 

• Investigate it and respond as quickly as possible with a target of responding within 5 working days. 

• It is not possible to respond to your issue within 5 working days we will explain 

why and give you a date by which you can expect a full response.

•  When we contact you, we will also advise you what to do if you are not satisfied with our response..